Privacy Policy

1. Introduction

NexusCall AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice agent services, visit our website (nexuscallai.com), or interact with us in any way.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, business name, and billing information when you sign up for our services or contact us.
• Call Data: Call recordings, transcriptions, caller information, and call metadata (duration, time, outcome) processed by our AI voice agents on your behalf.
• Usage Data: Information about how you interact with our website and dashboard, including IP address, browser type, pages visited, and time spent.
• Business Information: Industry type, business hours, services offered, and other information you provide to customize your AI agent.

3. How We Use Your Information

• To provide, maintain, and improve our AI voice agent services
• To customize and train your AI agent to represent your business accurately
• To process appointments, messages, and lead information on your behalf
• To send you service-related communications, updates, and support
• To process payments and manage your account
• To analyze usage patterns and improve our platform
• To comply with legal obligations

4. Data Security

We implement enterprise-grade security measures to protect your information. All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. We conduct regular security audits and maintain strict access controls. Your business data is never shared with other clients or used for purposes other than powering your AI agent.

5. Call Recordings

Call recordings processed by our AI agents are stored securely and are accessible only to you through your dashboard. Recordings are retained for 90 days by default, after which they are automatically deleted. You may request deletion of recordings at any time. We do not listen to or review your call recordings except when required for technical support at your explicit request.

6. Third-Party Services

We may share information with trusted third-party service providers who assist us in operating our platform, including payment processors (Stripe), calendar integrations, and CRM platforms — but only as necessary to provide our services to you. These providers are contractually obligated to protect your data.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Opt out of marketing communications
• Export your data in a portable format

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you cancel your subscription, we will delete your data within 30 days, except where retention is required by law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: